Will my order arrive in discreet packaging?
Yes. Every Dear Self order is shipped in completely unbranded outer packaging with no product references visible externally.
How do I know the products are safe to use?
Every product at Dear Self is carefully chosen after evaluating material quality, safety standards, durability and performance.
I am new to intimate wellness products. Where should I begin?
There is no right place to begin. We encourage starting where you feel most comfortable and moving at your own pace.
What if something does not feel right with my order?
If your order arrives damaged, incorrect or non-functional, simply reach out and we will personally help.
Are Dear Self products suitable for first-time users?
Many of our products are chosen keeping comfort, ease of use and gradual exploration in mind.
How should I clean and store my products?
We recommend cleaning products after every use using mild cleanser or toy-safe cleaning products and storing them in dry, safe conditions.
How long is the product warranty?
Every Dear Self device includes an 18-month care warranty against genuine manufacturing defects.
Can I ask product-related questions privately?
Absolutely. Questions around intimacy can feel personal. You can ask simply. We’ll answer respectfully.
Do you share my personal information?
No. Privacy and discretion are fundamental to how Dear Self operates. Customer information is always treated confidentially.
Are the articles and expert perspectives meant to replace medical advice?
No. Our articles and expert perspectives are intended to encourage awareness and thoughtful conversations, but should not replace professional medical advice where needed.
